Refund policy

HEC Essentials Return & Refund Policy

At HEC Essentials, customer satisfaction is important to us. Due to the personal-care nature of our products, we cannot accept returns or exchanges on products that have been opened, used, or had their safety seal/tamper protection removed.

Damaged, Leaking, or Incorrect Orders
If your order arrives damaged, leaking, defective, or you receive the incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the product and packaging so we can review the issue.

If your claim is approved, HEC Essentials may provide a replacement or refund, depending on the circumstances.

Unopened Products
If you wish to request a return of an unopened and unused product, please contact us within 14 days of delivery. Approved returns must be in their original condition and packaging. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been processed for shipment, we cannot guarantee that it can be canceled.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us
For questions or concerns regarding your order, please contact HEC Essentials at support@hecessentials.com.