Shipping policy
HEC ESSENTIALS SHIPPING POLICY
Thank you for shopping with HEC Essentials! We carefully prepare and package each order to help ensure your products arrive safely.
ORDER PROCESSING
Please allow 1–3 business days for your order to be processed and prepared for shipment. Processing time is separate from the shipping/transit time shown at checkout.
Orders are not typically processed or shipped on weekends or major holidays.
U.S. SHIPPING
HEC Essentials currently ships within the United States only.
Our current shipping options are:
• Standard Shipping: $8.00
Estimated transit time: 3–5 business days after processing.
• Express Shipping: $15.00
Estimated transit time: 1–2 business days after processing.
• Free Standard Shipping: Available on qualifying orders of $70 or more.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery times.
ORDER TRACKING
Once your order ships, tracking information will be sent to the email address or phone number provided during checkout, when available.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at support@hecessentials.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.
DAMAGED, LEAKING, OR INCORRECT ORDERS
If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery at support@hecessentials.com. Include your order number and clear photos of the product and shipping packaging so we can review the issue.
CONTACT US
If you have questions about your shipment, please contact us at: